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Unified Usage and Integration
Since the product is an in-house development it was designed with the idea to make usage as simple as possible but allow for flexibility in adding new functionality and ease of integration to 3rd party hardware/software.
Easy Implementation
ExpertCall SMCC is a contact center software that can work easily on existing PBX hardware or as a standalone product in the cloud. This significantly reduces both investment and operational costs.
Minimal IT requirements
It can be installed easily onto existing PCs/laptops and does not require high level IT system requirements to work effectively.
Experience
ExpertCom is a start-up company founded by professionals with over 10 years of experience on average in the telco/call center/ contact center business. ExpertCall was created with innovative functionality using the best practices on the market of competitors and the latest available technology. We tried to avoid the negative aspects of available systems while trying to keep the positives and were specifically designed to best serve customers needs.
Future Proof
ExpertCall was designed in a way to make it a product to be used long term. It’s flexibility in adding additional functionality.
Scalability
ExpertCall SMCC is designed to serve all customers from very small SMB level to Enterprise grade. It can grow as your business grows.
Competitive Price
Based on the available products on the market ExpertCall SMCC offers the best price to functionality ratio. Since it is flexible in its construction additional functionality can be easily added for minimal added costs.
Security/Automatic Backup & Recovery
The data in the cloud solution is stored in a highly secure data center and all data is duplicated according to international market standards.
High Availability
The product was designed to work with an SLA of 99,99.There are also various options available such as Hot Stand-by to meet the requirements of our customers.
Testimonials
“Our Call Center was well-proven by ExpertCall. Desktop interface is easy to use, easy to use, user-friendly. New colleagues will learn to handle it in a few minutes, saving you a lot of time. The Manager interface is also well-structured. Creating dial-up menus is a child’s play, and we can get statistics for us with a few clicks. What is still a big advantage of the program is the developer / support team. All our questions / ears are open to us, thanks to which the software satisfies all our needs.”
Sifrik Tamás
Call Center Manager, Digitalink Kft.“I have only positive experiences with ExpertCom. We have been using our ExpertCall product for many years to perform our call center tasks. Over the years, we had to incorporate many improvements into the system to suit the changing needs of our own and market, with which ExpertCom’s colleagues were most helpful and creative. As a result, we received a unique call center program on the market, which we enjoy using day and night, and enjoy ease of use and how it helps our work.”
Huber Tamara
Project manager, Paradise Solution Kft.“BKK has sought an IT solution to operate its dial-up customer service, which provided opportunities to fit our existing systems, and provided customer-friendly solutions that we have identified as a key priority. Our choice was the support and availability of ExpertCall, the logical structure and ease of handling of the user interface, and the complexity of integrated reports. Another important aspect was the possibility of monitoring the current state of telephone callers and the entire call-center, which enables us to organize and prompt interventions.”
Juhász András
Customer Relationship Manager, Budapesti Közlekedési Központ“Our company’s relationship with ExpertCall goes back longer. We have been using this product for years to serve our customer service tasks. Over the past period, a lot of our development requests have been met fast, efficiently and forwardly. All our feature request were handled flexible, they never said no to anything, and most of the time they came out of greater solution than we originally imagined. The Manager interface is a perfect solution for measuring operator performance, both in real time and in a historical period. We hope that more successful years will continue in the partnership between the two companies.”
Rácz Zsolt
Customer Relationships Manager, Extreme DigitalReferences
